Privacy Policy

Last updated: 7 September 2026

Hafod House Limited respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and protect your information when you visit our website, make an enquiry, book a viewing or wedding, or otherwise communicate with us.

Who we are

Hafod House Limited is the data controller responsible for your personal information.

Company name: Hafod House Limited
Company number: 17276678
Registered office: Grange Farm, Hollyhurst Road, Marbury, Nantwich, Cheshire, England, SY13 4LY
Email: info@hafodhouseweddings.co.uk

Information we collect

We may collect:

Your name and contact details, including your email address and telephone number.
Information about your wedding plans, preferred dates, guest numbers and requirements.
Details you provide when completing an enquiry form, requesting a brochure or booking a viewing.
Communications sent by email, telephone, WhatsApp or social media.
Booking, contract and payment information.
Technical information about how you use our website, including your IP address, browser, device and pages visited.
Photographs, feedback or testimonials where you have agreed that we may use them.

Please avoid providing sensitive personal information unless it is relevant to your enquiry or booking. Where information about dietary, accessibility or other personal requirements is necessary, we will use it only to help provide the requested service.

How we use your information

We use your personal information to:

Respond to enquiries and send requested information.
Arrange and manage venue viewings.
Provide quotations and check availability.
Manage wedding bookings, contracts and payments.
Communicate with you during the planning process.
Provide our services and coordinate with relevant suppliers.
Improve our website, services and customer experience.
Send marketing communications where permitted.
Meet our legal, accounting and regulatory obligations.
Protect our business, website and customers from fraud or misuse.

Our lawful bases

We process personal information where:

It is necessary to take steps before entering into a contract or to fulfil a contract with you.
It is necessary for our legitimate interests, such as responding to enquiries, managing our business and improving our services.
You have given consent, including where consent is required for marketing or non-essential cookies.
We must comply with a legal obligation.

You may withdraw your consent at any time by contacting us.

Marketing communications

We may contact you about Hafod House where you have asked to hear from us or where the law otherwise permits us to do so.

You can unsubscribe at any time by using the link in a marketing email or contacting info@hafodhouseweddings.co.uk. Unsubscribing from marketing will not prevent us from sending essential messages about an enquiry, viewing or booking.

Who we share information with

We may share relevant information with trusted organisations that help us operate Hafod House, including:

Website, hosting and analytics providers, including Wix.
Customer-management and communication providers, including HubSpot.
Appointment-booking providers, including Calendly.
Email and business-software providers, including Microsoft.
WhatsApp and social-media platforms where you contact us through those services.
Caterers, bar operators and other suppliers involved in your wedding, where necessary and appropriate.
Professional advisers, payment providers, insurers, regulators or authorities where required.

We do not sell your personal information.

Some service providers may process information outside the United Kingdom. Where this happens, we rely on appropriate legal safeguards designed to protect your information.

How long we keep your information

We retain personal information only for as long as reasonably necessary:

General enquiries and viewing information will ordinarily be retained for up to two years after your last interaction with us.
Booking, contract and financial records may be retained for up to six years after the relevant event or transaction.
Marketing information will be retained until you unsubscribe, withdraw consent or it is no longer reasonably required.
Cookie and analytics information is retained according to the duration of the relevant cookie or service.

We may retain information for longer where required by law or in connection with a legal claim.

Cookies

Our website uses cookies and similar technologies. Essential cookies help the website function, while optional cookies may help us understand website use or support marketing.

Further information is available in our Cookie Policy. Where required, optional cookies will be used only after you have made your selection through our cookie banner.

Keeping your information secure

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. However, no online system can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, you may have the right to:

Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your information.
Restrict or object to how we use your information.
Request a portable copy of certain information.
Withdraw consent at any time.

To exercise any of these rights, email info@hafodhouseweddings.co.uk. We may need to verify your identity before responding.

You may also complain to the Information Commissioner’s Office through ico.org.uk, although we would appreciate the opportunity to address your concerns first.

Third-party websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites, and we recommend reviewing their own privacy policies.

Changes to this policy

We may update this policy occasionally. The latest version will always be published on this page with its revised date.

This covers the information the ICO expects a privacy notice to explain, including identity, purposes, lawful bases, sharing, retention and individual rights. ICO guidance for organisations